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Service Manager - Warranty & Supply Chain

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Last site update :
15th April 2008

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Service Manager - Warranty & Supply Chain
Role

This is a product management and business development role for Meko's DisplayCast market research special reports covering warranty, assembly and the supply chain, primarily for monitors and TVs. The role involves working as part of a team, but the overall responsibility for the reports and their promotion lies with the service manager. The Service Manager will be required to identify, negotiate and manage relationships with clients. The Service Manager will use the knowledge and experience gained from these relationships to develop and improve the products and services offered. Suitable candidates must be free to travel within Europe if required and have relevant industry experience and an interest in this market. Successful candidates are likely to have experience in the warranty service industry, or in managing warranty and supply chain issues for a brand owner or manufacturer. Additional European language skills would be an advantage.

Job Responsibilities

  • Develops and implements strategies to grow the business and market share.
  • Makes agreements to share and collect data from brand owners and suppliers.
  • Prospects and develops new customers and follows up appropriately.
  • Identifies target accounts and develops new business.
  • Travels to call on existing and prospective customers with the purpose of sustaining and growing business, and promoting and selling company services.
  • Plans, co-ordinates and makes sales presentations to inform, persuade, educate and close business.
  • Learns, develops and implements new ways for the company to differentiate itself in the marketplace.
  • Acquires in-depth knowledge of the company's products, markets, competition and strategy to secure competitors' business.
  • Prepares necessary reports.
  • Maintains complete customer files and appropriate customer and prospect information on the company database.


    • Personal Traits and Skills

  • Experience working within the electronic display industry is essential, as is an in-depth knowledge of topics relevant to the market.
  • Entrepreneurial traits such as confidence, an inquisitive nature, resilience, tenacity, enthusiasm, self-reliance, a sense of urgency, persistence, drive, determination and professionalism.
  • High personal standards and personal integrity.
  • Well developed listening skills.
  • Skills in the area of time management, organisation and professional presentations.
  • Ability to proactively work independently.
  • Must be free to travel freely in Europe, the USA and Asia.

    • ----------

    To apply for this vacancy please email your CV with a covering letter to personnel@meko.co.uk. Alternatively you can request an application form by email or phone +44 (0)1252 835 385, or download one.


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