Need to know if your warranty and service are on a par with the rest of the monitor industry?

A warranty can be the deciding factor in a customer’s purchasing decision process. The warranty and the level of after-care will also impact the market perception of a company and its products if a customer has an after-sales problem. A bad warranty and poor service will harm the market’s attittude toward a manufacturer. For these reasons monitor brand owners and service companies must ensure that their monitor warranty service meets market expectations, supports the brand and is competitively priced.

Meko has been producing a monitor warranty report since 1995. We have historical data and experience of many years of conducting surveys on the subject.

This valuable report was updated in 2010 and many price changes, technology advancements, changes in the channels where monitors are sold and the credit crunch are likely to have changed some of the service landscape.

This report aims to provide the makers - service managers and service providers with a benchmark of performance and to assist them in targeting actions to "break away" from the crowd.

The Market Analysis

The Desktop Monitor Warranty Report answers three fundamental questions:

• What warranty services do I need to offer to be competitive?
• How do makers work with service companies to cover Europe?
• How do I know that I am delivering the warranty service at the right/lowest cost?

This report answers these questions in detail using charts and tables to illustrate the findings. See the Table of Contents.